Refund Policy

At Shadow Line, each product is made to order to ensure quality and reduce waste. Please read our refund policy carefully before making a purchase.

Returns & Exchanges

Because all items are print-on-demand , we do not accept returns or exchanges for:

Please review product descriptions and size charts carefully before ordering.

We will gladly offer a replacement or refund if your item arrives:

To be eligible, you must contact us within 7 days of delivery .

Please provide:

Claims submitted after 7 days may not be eligible for a refund or replacement.

Once your claim is reviewed and approved:

Refunds will be issued to the original payment method
Processing time may take 5–10 business days , depending on your payment provider

Shipping costs are non-refundable unless the error was on our part.

If your order appears lost or significantly delayed, please contact us so we can investigate with the shipping carrier.

Shadow Line is not responsible for delays caused by carriers, customs, or incorrect address information provided by the customer.

Orders can be canceled or changed within 12 hours of purchase.
Once production has started, cancellations are no longer possible.

If you have any questions about our Refund Policy or need assistance, please contact us through our Support & Contact page.

Thank you for shopping with Shadow Line . We appreciate your trust and support.