Frequently Asked Questions (FAQ)

General Questions

What is Shadow Line?

Shadow Line is a print-on-demand fashion brand offering high-quality apparel with modern, bold, and carefully designed prints. Each item is made to order to ensure quality and reduce waste.

Orders & Production

How does print-on-demand work?

All Shadow Line products are created only after you place an order. This allows us to focus on quality, avoid overproduction, and deliver exclusive designs.

How long does it take to process my order?

Orders typically take1-3 business days to be produced before shipping. Once your order ships, you will receive a tracking number by email.

Shipping

Do you ship worldwide?

Yes, Shadow Line ships to most countries worldwide. Shipping times and costs may vary depending on your location.

How long does shipping take?

Estimated shipping times:

  • Domestic orders: 6-9 business days

  • International orders: 10-15 business days

Please note that delays may occur due to customs or carrier issues.

Products & Quality

What materials are used in your clothing?

We use high-quality fabrics selected for comfort, durability, and everyday wear. Each product description includes material details.

Will the print fade or crack?

Our prints are made using professional printing techniques designed to last. Proper care will help maintain print quality over time.

Sizing

How do I choose the right size?

Please refer to the size chart available on each product page. If you prefer a looser fit, we recommend sizing up.

Returns & Exchanges

Do you accept returns or exchanges?

Since all items are made to order, we do not accept returns or exchanges for sizing or preference issues.
However, if your item arrives damaged, defective, or incorrect , please contact us within 7 days of delivery.

What should I do if my order arrives damaged?

Email us with your order number and clear photos of the issue. We will gladly replace or refund the item.

Order Issues

Can I cancel or change my order?

Orders can only be changed or canceled within 12 hours of purchase. After this time, production may have already started.

Payments

What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways.

Contact & Support

How can I contact Shadow Line?

You can reach us anytime via our Contact Us page or by email. We aim to respond within 24–48 hours .

Thank you for choosing Shadow Line — where quality meets modern design.